Frequently
asked questions
For brands and agencies
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Influencer Discovery
How does it work?
Filter our global database of influencers by their interests, audience size, or demographics – and see detailed insights for every influencer worldwide.
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What kind of data do you have about influencers?
With Promoty Premium, you’ll access a detailed report of over 190 million influencers, including:
• Influencer’s followers, reach, and engagement metrics;
• Followers’ location, age, and gender;
• Followers’ growth over time;
• Similar users;
…and many more.
Learn more about influencer analytics.
How are the credits calculated?
Every time you click on “Search” or “Load more”, you’ll lose 1 credit. Thus, you’ll be shown 10 profiles for each credit.
Every time you click on a new profile and see their insights, you’ll lose 5 credits. Each click on “Get latest stats” also costs you 5 credits.
The influencers whose insights you’ve already looked at will be collected under “My Influencers”. Thus, you won’t lose any more credits when looking at their insights again (except for the latest stats).
What happens to my unused monthly credits?
If you’re a monthly subscriber of Influencer Discovery, all the unused credits will be added to the next month’s credits which means they’ll stack.
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Influencer CRM (boards)
How does it work?
Use our influencer CRM to manage all your influencers, collaborations, chats, and branded content in one place.
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Organize all your influencers by boards and columns, add notes, labels, and reminders, and replace endless emails with our in-app chat.
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Can I add my own influencers?
How does the chat work?
If the influencer is on Promoty or you know their email, you can use our in-app chat to discuss collaboration details.
If the influencer is on Promoty, they can chat directly through the Promoty app.
If they are not, your messages will be sent to their email. If they reply to the email, you will see their reply in the Promoty app.
Do influencers see notes and labels?
No, they don’t. Notes, labels, attached documents and team comments are only visible to your team.
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Campaigns
How does it work?
In the Baltics and Finland, we have a pool of local creators who are actively looking for brand deals.
Upload your campaign brief, and Instagram influencers who want to work with you will apply to your campaign!
Do I have to write the brief in English?
Write the brief English if you want to find influencers internationally so that everyone would understand your campaign.
Write the brief in the local language if you only want to target local influencers.
Where can I use the created content?
Once you confirm the post, you can download the photo in full size without the watermark. After that, you can use the content on all of your social media channels without any additional fees.
What is a content-only campaign?
As the name suggests, content-only campaign means a campaign where influencers create content for you without sharing it on their social media channels.
In short, the purpose of this type of a campaign is to get photos and/or videos for your brand.
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Campaign setup & process
Do I need to add hashtags to my campaign?
Yes, you do. Please add at least one hashtag – our system uses hashtags to link the influencers’ posts to our platform.
What do the different dates under “Duration” mean?
Start date: the date when your campaign goes live. After the campaign goes live, influencers can see the campaign and apply.
Applications close date: after that date, new influencers can no longer apply to the campaign.
End date: the date when your campaign ends. By that date, all the requested content from all the accepted influencers should be posted online.
Can I add pictures or links to the campaign brief?
Unfortunately, we don’t have the possibility to add pictures or clickable links to the influencer campaign brief, yet 😔
Instead, you could say in the brief to go have a look at your Instagram feed for content inspiration, for example.
I set up a campaign, now what?
Once you have set up a campaign, our team will review it within 24 hours. If some details are missing, we’ll get back to you. If everything is good, your campaign will go live.
After that, influencers can apply to your campaign. We recommend waiting at least 2-3 days and then select the influencers you’d like to work with.
To see influencers who have applied to your campaign, go to Campaigns > Running Campaigns > Applications.
I have content to review, but I see nothing under the review tab.
Before you can see the content that influencers have submitted, our staff needs to review it first – to make sure that no inappropriate content gets submitted. Give us a minute!
(You can always notify us via email or phone if we’re too slow 🐌)
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Pricing & billing
How much does Promoty cost?
Our prices start from 95€ monthly while our most popular package (Promoty Professional) is 145€ monthly.
That includes adding up to 150 influencers to the boards, seeing their insights, using the in-app chat, detecting collaboration content, and finding new influencers with Discovery.
If you’re not ready to subscribe yet, you can use our free trial for unlimited time.
How can I add my billing info?
To select the payment method, log in to app.promoty.io, click on your name in the upper right corner > select Settings > Billing > Payment methods.
To add the company information for the bill, click on your name in the upper right corner > select Settings > Company details.
How do the campaign payments work?
For the influencer campaigns with a monetary fee, we take a commission fee of 20% – this is already included in the price you see on the platform.
For Premium users, setting up influencer campaigns is free of charge. For one-time users, there is a campaign setup fee of 195€.
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In influencer campaigns, marketers will be charged when the influencer posts the content. In content-only campaigns, marketers will be charged once they approve the content.
What's the company behind Promoty?
Promoty is created and managed by
Promoty Marketing OÜ
Valukoja 10
11415 Tallinn
Estonia
If you have any questions, feel free to reach out via info(@)promoty.eu or Contact page.
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Subscriptions
When subscribed, will I be charged automatically?
Your Promoty Discovery subscription is recurring and you will be charged monthly. But no worries, you can cancel your plan at any time by going to Settings > Subscriptions.
What's your cancellation policy?
Your Promoty Discovery subscription is recurring and you will be charged monthly. If you want to cancel your subscription, you can cancel your plan at any time by going to Settings > Subscriptions.
If I cancel the subscription, will my existing credits remain?
If you cancel the subscription, your existing credits will remain until the end of the current month. When the new month starts you’ll lose your credits.
For creators and influencers
I have a question about:
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General
How can I start using Promoty?
This is simple: download the Promoty app from App Store or Google Play, create an account and fill in your profile details.
After that, you should verify yourself by following the guidelines on the app!
How much does it cost for influencers?
For influencers, using Promoty is totally free of charge – you can only earn money here! 💸
How do I remove myself from the mailing list?
The easiest way to remove yourself from the email list is to click “unsubscribe” at the end of our newsletter.
If that doesn’t work for some reason, send us a message on Instagram and we’ll help you out!
How do I delete my account?
We’re sorry that you’d like to delete your account 😔 if you’re sure you’d like to do that, DM us on Instagram!
What's the company behind Promoty?
Promoty is created and managed by
Promoty Marketing OÜ
Valukoja 10
11415 Tallinn
Estonia
If you have any questions, feel free to reach out via info(@)promoty.eu or Contact page.
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Logging in
I forgot my password
For security reasons, we don’t know your password either. Use the “Forgot password?” link on the app to reset your password!
I can’t get the “Password reset” email
Make sure to check all the folders in your mailbox, including spam, social and promotions – sometimes, emails from Promoty go there.
Also, make sure that the submitted email is correct and there are no spaces at the end or start of the email address.
If you still can’t get the email, send us a message on Instagram and we’ll see what we can do!
I'm getting “This user already exists” message
It looks like you have already signed up with this email. 🤭
Click on the “Forgot password?” button to reset your password and log in!
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Connecting Instagram
How do I connect my Instagram account to Promoty?
After initial verification, we also recommend connecting your your Instagram Creator account to Promoty.
To connect your account fully, you need to have switched to a Creator or Business account on Instagram and connected it to your Facebook page.
A step-by-step tutorial can be found here!
After that, marketers will see your Instagram statistics and followers’ demographics – which means that you’ll probably get accepted to more campaigns.
Why do you need access to my account?
It’s just a part of Instagram connection process that we can’t change.
The Promoty app, the staff, and anybody with access to our system is not able to take control of your pages or accounts.
Our system has no control over any action that might change any data on your Instagram or Facebook accounts.
If you have any questions about Promoty or its permissions to your data, get in touch with us! We’re always ready to help. 🤍
Getting “This account is already connected to Promoty” message
Looks like you have another Promoty account connected to your Instagram! 🤭
Try a different login email or send us a message on Instagram – we can check which email is connected to your Instagram account on Promoty!
I would like to connect another account
This is something you can do by yourself! Here’s how:
• Open the app and go to your profile
• Press on the tree stripes located top right
• Choose “Social profiles”
• Press on the pencil icon behind the account to remove it
…after that, you can click on “Connect your Creator Account” and connect the right account.
I can’t connect my account with Promoty
The Instagram connection process can be a little confusing, indeed!
Usually, the error appears when some necessary checkbox is left unchecked. Make sure that you followed this step-by-step tutorial 100%.
If you get stuck, send us a message on Instagram – we can reset your account and you can re-do the process from the beginning.
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Campaigns & collaborations
Why can't I see all the campaigns?
When brands set up campaigns on Promoty, they can set filters on what kind of influencers they want to target: their age, the number of followers, etc.
If you don’t see a specific campaign, unfortunately, you don’t match with the filters of this campaign. 😿
How do I know if I have been accepted to a campaign?
You can find the campaigns that you’ve been accepted to by going to “Collabs” > “In Progress”.
If you’ve got accepted, you’ll see blue numbers that mark the amount of requested content.
If the campaign is under “Applied” and has a yellow clock icon attached to it, the application is still pending.
I can’t press “I Posted” on the app
Make sure you have used all the required hashtags – this how our system will find the post!
If you’ve done so but still can’t like the content, send us a message on Instagram and we can connect your post manually!
Can I cancel the collaboration?
If you haven’t been accepted to the campaign yet, you can withdraw your application at any time.
If you’ve already been accepted to the campaign but don’t want to continue, let the marketer know via chat. Make sure to be professional and explain the situation – we’re sure the marketer will understand.
If you have already received the products, those need to be returned. 📬
What if I don’t like the product I received?
Communication is the key here. Reach out to the marketer via chat, explain your expectations and what you didn’t like about the product.
Be open, collaborative, and professional – we’re sure you’ll find a solution together 🙂
What if I’m late with the content?
If you haven’t created the content yet and the due date is over, write to the marketer via chat and ask if it’s okay to still submit your content.
If you’ve already created the content and the due date is over, just upload your content to Promoty – and when it gets approved, post it online right away.
Being late is something that might happen to everyone – but in general, try to avoid that. Deadlines are set for a reason and as a professional partner, you should respect them.
If you’re frequently late with your content or don’t submit it at all, you’ll be marked with a 👻 sign on Promoty which indicates that you’re not trustworthy.
Does the marketer have to buy my content?
If you submit your created content on Promoty, the marketer has the right to accept or reject it by requesting for changes / explaining the reason.
Meaning, it is not 100% guaranteed that your content will be purchased as sometimes marketers’ expectations don’t meet the content created.
If you create what you promised, what’s expected and do the changes requested by the marketer, this case is rare to happen though.
Where can the brand use my content?
To protect your content, all the submitted posts have a Promoty watermark on them. Once the marketer purchases your content, they can download the photo in full size without the watermark.
After that, the brand will have social media rights to the purchased content – it means that they can use it on all of their social media channels.
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Payments
When will I get my payment?
If you have posted all the requested content online and linked it on the app, you’ll get your payment at the beginning of the upcoming month. 💸
For example, if your content gets linked on July 31st, you’ll get your payment at the beginning of August.
Also, make sure your payment details are added on the app! Otherwise, we cannot pay you. 🙁
How do I add my payment details?
Open the Promoty app, go to the Profile tab (the first icon from the right), press on ≡ on the top right and choose “Payouts”.
Then, fill in the details: your currency, full name (yours or your company’s), your bank account number and the account type (business or personal).
Done! 🥳
P.S. In case of a business, make sure to send us an invoice to [email protected]. In this case, the payment does not happen automatically so the invoice is needed.
How do taxes work on Promoty?
According to our Terms and Conditions, you as the content creator are responsible for declaring your Promoty fees in accordance to the local law.
This means, if you have earned a certain amount of income from Promoty, you should also indicate this on your income tax return.
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