Frequently
asked questions
How does it work?
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What kind of data do you have about influencers?
• Followers’ location, age, and gender;
• Followers’ growth over time;
• Similar users;
…and many more.
Learn more about influencer analytics.
How are the credits calculated?
Every time you click on a new profile and see their insights, you’ll lose 5 credits. Each click on “Get latest stats” also costs you 5 credits.
The influencers whose insights you’ve already looked at will be collected under “My Influencers”. Thus, you won’t lose any more credits when looking at their insights again (except for the latest stats).
What happens to my unused monthly credits?
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Influencer CRM (boards)
How does it work?
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Can I add my own influencers?
How does the chat work?
If the influencer is on Promoty, they can chat directly through the Promoty app.
If they are not, your messages will be sent to their email. If they reply to the email, you will see their reply in the Promoty app.
Do influencers see notes and labels?
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Pricing & billing
How much does Promoty cost?
That includes adding up to 150 influencers to the boards, seeing their insights, using the in-app chat, detecting collaboration content, and finding new influencers with Discovery.
If you’re not ready to subscribe yet, you can use our free trial for unlimited time.
How can I add my billing info?
To add the company information for the bill, click on your name in the upper right corner > select Settings > Company details.
How do the campaign payments work?
For the influencer campaigns with a monetary fee, we take a commission fee of 20% – this is already included in the price you see on the platform.
For Premium users, setting up influencer campaigns is free of charge. For one-time users, there is a campaign setup fee of 195€.
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In influencer campaigns, marketers will be charged when the influencer posts the content. In content-only campaigns, marketers will be charged once they approve the content.
What's the company behind Promoty?
Promoty is created and managed by
Promoty Marketing OÜ
Valukoja 10
11415 Tallinn
Estonia
If you have any questions, feel free to reach out via info(@)promoty.eu or Contact page.
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Subscriptions
When subscribed, will I be charged automatically?
What's your cancellation policy?
Flexible. If you want to cancel your subscription, you can cancel your plan at any time by going to Settings > Subscriptions.
If I cancel the subscription, will my existing credits remain?
If you cancel the subscription, your existing credits will remain until the end of the current month. When the new month starts you’ll lose your credits.
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